Terms and conditions for Dimond club members

We believe in the value of a heartfelt “thank you” and are committed to providing recognition and rewards to our loyal customers. Join the Walker & Hall family and as a Diamond Club member you can receive exclusive benefits including reward points and vouchers as well as access to exclusive promotions, events, and services. Discover more about the benefits below.

TIER ALLOCATION & BENEFITS

  • Customers are allocated to a Tier based on the previous 12 months spend as at 1st September according to their customer account record.
  • Rewards are communicated through email so customers must have a valid email address and be opted in to receive our emails at the time of sending in order to receive the benefits.
  • In the case of joint accounts, one set of rewards will be provided to the primary person and email supplied on the customer account.
  • Where customers have made purchases which are connected to multiple accounts with varied emails or a combination of with/without email we will endeavour to merge accounts. Proof may be required in order to confirm the correct handling of accounts.

REWARD POINTS

  • Reward points are earned on purchases of Walker & Hall products sold at full retail price. Discounted items, including tax free purchases, will not accrue reward points.
  • Reward points are earned at a rate of 1 point per $1 spent on eligible items.
  • Reward points do not expire.
  • For online orders, reward points will be updated when the purchase process is completed and prepared for dispatch by our online team.
  • When points reach 500 a reward voucher worth $50 will be issued.

REWARD VOUCHERS

  • Reward vouchers are issued when reward points reach 500.
  • Reward vouchers are valid for 1 year from date of issue.
  • Reward vouchers can be redeemed in store and online for Walker & Hall products on a subsequent purchase.
  • Reward vouchers will be released once full payment is completed for any purchase which contributed to the points earned in order to generate the voucher. For example, if a product is purchased on layby and that purchase earns enough points to generate a reward voucher, the voucher will be held by Walker & Hall until the layby payments are completed in full. The reward voucher cannot be used as payment on the layby which generated the points that earned the voucher.
  • Reward vouchers cannot be redeemed for cash, store credit or gift vouchers.
  • Reward vouchers must be redeemed in full in one transaction and no change will be given.
  • If purchases which earn a reward voucher are later returned the voucher may be voided to correct your account balances.
  • Reward vouchers and purchases made with it are subject to the terms of trade as set by Walker & Hall, which may change from time to time.

BIRTHDAY VOUCHERS

  • Unique and valid email must be active (subscribed) at the time of sending to receive this benefit.
  • Birthday vouchers are valid for the month of the Diamond Club members birthday only.
  • Birthday vouchers can be redeemed in store and online for Walker & Hall as a discount on products.
  • Birthday vouchers cannot be redeemed for existing transactions such as laybys, or for services, cash, store credit or gift vouchers.
    Birthday vouchers must be redeemed in full in one transaction and no change will be given.
  • Birthday vouchers can be used once, if an item purchased using a voucher is returned the credit will be for the amount paid excluding the voucher.
  • Birthday vouchers and purchases made with it are subject to the terms of trade as set by Walker & Hall, which may change from time to time.
  • Birthdate (year not required) must be saved on Walker & Hall customer account before the start of the birthday month.
    1 point = $1 spent on full priced items
    500 points = $50 voucher to put towards your choice of jewellery reward